Returns Policy

Return & Exchange Policy — Shop with Confidence

At LEQUITA HAYNES LLC, we want every customer to feel confident and secure when shopping with us. If your order doesn’t meet your expectations, you’re covered by our 120-Day Return Policy and 14-Day Refund Guarantee.

Quick Facts

• Return window: Up to 120 days from delivery.
• Condition: Items must be unused, unwashed, with tags attached, and in original packaging. Proof of purchase is required.
• Return shipping: Customers cover return postage unless the item is defective, damaged, or incorrect.
• Refund timing: Refunds are processed within 14 business days once your return is approved. Please allow 3–5 additional days for your bank or card issuer to post the funds.
• Exchanges: We only exchange defective, damaged, or incorrect items. For different sizes or styles, please return the original item and place a new order.

How to Request a Return

To request a return, simply email [email protected] with the following details:

• Your full name
• Order number
• Reason for return
• Proof of purchase (order confirmation)

Once we review your request, we’ll provide a return address. After receiving your package, we’ll inspect the item within 72 hours and confirm your refund status via email.

Why This Policy Benefits You

• Enjoy a generous 120-day return window for peace of mind.
• Refunds issued within 14 business days after approval.
• Free returns for defective or incorrect products.
• Transparent process with clear timelines and communication.

Common Questions

Can I exchange for another size?
Exchanges are available only for defective or incorrect items. For other sizes or styles, please return your item and place a new order.

Who pays return shipping if I change my mind?
If you simply change your mind or choose the wrong size, you’ll be responsible for return shipping. If the item is defective or incorrect, we’ll cover the cost.

How quickly will I get confirmation?
We confirm most returns within 72 hours of receiving your package.

What if I don’t see my refund after 14 business days?
Check with your bank or card provider first. If it’s still not posted, contact [email protected] for immediate assistance.

Important Notes

• Final sale and custom products cannot be returned unless defective.
• All returns require valid proof of purchase.

Contact Us

Need help or ready to start a return? Our friendly support team is here for you: [email protected]

📍 1016 Rising Ridge Circle, Desoto, TX 75115, United States
🕒 Business Hours: Monday – Sunday, 8:00 AM – 7:00 PM (EST)